Privacy Policy

Effective date: October 20, 2026 · VoiceDeskAI LLC

This policy explains what information VoiceDeskAI LLC ("we") collects through voicedeskai.org and the VoiceDesk AI service, and how we use it. We do not sell personal information.

1. Two kinds of information

Customer information: about the businesses and people who sign up for VoiceDesk AI. We decide how this is used.
Caller information: about people who call our customers' businesses. We process it on behalf of the customer who uses our service. That customer is responsible for it and for any consent the law requires. Callers with questions should contact that business first.

2. Information we collect

Category	Examples	Source
Account	Name, email, password (stored securely), business name, phone number	You
Billing	Plan, billing address, payment status. Card details are handled by Stripe, not stored by us.	You, Stripe
Call data	Phone numbers, call times and length, recordings, transcripts, AI summaries	Calls handled by the service
Lead and appointment data	Callers' names, contact details, reason for calling, appointment requests	Calls handled by the service
Usage and device	Pages viewed, log data, IP address, browser type, cookies needed to keep you signed in	Your use of the site
Support	Messages you send us	You
Inquiries and demo requests	Name, business name, phone number, email, industry, best time to call, your message, plan interest; for requests sent by an AI assistant or other software, a reference number and the name that software gives itself	You, or an AI assistant or software you use to contact us

Category: Account
Examples: Name, email, password (stored securely), business name, phone number
Source: You

Category: Billing
Examples: Plan, billing address, payment status. Card details are handled by Stripe, not stored by us.
Source: You, Stripe

Category: Call data
Examples: Phone numbers, call times and length, recordings, transcripts, AI summaries
Source: Calls handled by the service

Category: Lead and appointment data
Examples: Callers' names, contact details, reason for calling, appointment requests
Source: Calls handled by the service

Category: Usage and device
Examples: Pages viewed, log data, IP address, browser type, cookies needed to keep you signed in
Source: Your use of the site

Category: Support
Examples: Messages you send us
Source: You

Category: Inquiries and demo requests
Examples: Name, business name, phone number, email, industry, best time to call, your message, plan interest; for requests sent by an AI assistant or other software, a reference number and the name that software gives itself
Source: You, or an AI assistant or software you use to contact us

3. How we use it

Provide the service: answer calls, capture leads, book appointments, and show results in your dashboard.
Create and manage accounts, process payments and send service emails such as sign-in links and password resets.
Respond to callback, demo, partnership and onboarding requests, including requests an AI assistant or other software submits on your behalf, and let the requester check the request's status.
Keep the service secure, prevent fraud and abuse, and fix problems.
Improve the service using usage data and, where permitted, de-identified call data.
Comply with the law and enforce our Terms.

We do not use caller information for our own marketing.

4. Who we share it with

We share information only as needed to run the service:

Service providers that work for us under contract: payments (Stripe), database and authentication, website hosting, email delivery, telephony, and AI speech and language processing.
The customer whose business a caller contacted, through that customer's dashboard.
Legal and safety reasons: when the law requires it, or to protect rights, safety and the service.
Business transfers: to a buyer or successor if VoiceDeskAI LLC is sold or merged, under this policy.

5. How long we keep it

We keep account and billing records while your account is active and as long as the law requires afterward. We keep call recordings, transcripts and lead data while the customer's account is active, unless the customer deletes them sooner. After an account closes, we delete or de-identify this data within a reasonable period, except where the law requires us to keep it. We keep inquiry and demo-request records for 12 months after our last contact with you, unless you ask us to delete them sooner or they become part of a customer account.

6. Security

We use encryption in transit, access controls and trusted providers to protect information. No system is perfectly secure. Tell us at help@voicedeskai.org if you believe your account has been compromised.

7. Your choices and rights

Update your account information in the dashboard, or ask us to access, correct, export or delete your information.
Opt out of non-essential emails with the link in the email. Service emails, such as password resets, can't be turned off.
If an AI assistant or other software submitted a request with your details and you didn't want it to, email help@voicedeskai.org and we'll delete it.
Depending on where you live, you may have more rights under state privacy laws. We will respond to verified requests as those laws require.

Send requests to help@voicedeskai.org. Caller requests go to the business they called, and we will help that business respond.

8. Children

VoiceDesk AI is a business service, not intended for anyone under 18. We do not knowingly collect information from children under 13.

9. Changes

We may update this policy. For material changes, we will notify customers by email or in the dashboard before they take effect, and we will update the effective date above.

10. Contact

VoiceDeskAI LLC · help@voicedeskai.org