Terms of Service

Effective date: October 20, 2026 · VoiceDeskAI LLC

1. Agreement

These Terms of Service ("Terms") are an agreement between you and VoiceDeskAI LLC, a Tennessee limited liability company ("VoiceDesk AI," "we," "us"). They govern your use of voicedeskai.org and the VoiceDesk AI service. By creating an account or paying for a plan, you agree to these Terms. If you accept them for a business, you confirm you can bind that business, and "you" means that business.

2. The service

VoiceDesk AI provides AI voice agents that answer phone calls for businesses, capture caller and lead details, and can book appointments. It also includes a dashboard for managing clients, calls, prospects and settings. We may add, change or remove features over time. AI agents can misunderstand callers or give inaccurate answers, so you are responsible for reviewing call results and following up with your callers.

3. Accounts

You must be at least 18 and give accurate account information. You are responsible for keeping your login secure and for all activity under your account. Tell us right away at help@voicedeskai.org if you believe your account has been accessed without permission.

4. Plans, billing and renewal

• Plans are billed monthly in advance in US dollars through our payment processor, Stripe. Prices exclude any applicable taxes.
• Every plan includes a one-time setup fee of $500, charged together with your first month's payment when you start a subscription. It covers building, configuring and testing your AI voice agent. It is not charged again when you change plans, but it applies again if you cancel and later start a new subscription.
• Your subscription renews automatically each month and your payment method is charged until you cancel.
• Plan changes take effect as shown at the time of the change, including any prorated charges or credits.
• We may change prices with at least 30 days' notice by email. The new price applies from your next renewal after that notice.
• If a payment fails, we may suspend the service until the balance is paid.

5. Cancellation and refunds

• You can cancel anytime from your account's billing portal or by emailing help@voicedeskai.org.
• Cancellation stops future renewals. You keep access until the end of the billing period you already paid for.
• Payments are non-refundable except at our sole discretion. We review refund requests case by case, and granting one does not oblige us to grant others. Send requests to help@voicedeskai.org.
• Nothing here limits any refund right you have under applicable law.

6. Call recording, consent and your callers

You are responsible for how you use VoiceDesk AI with your callers. In particular, you agree to:

• Get every consent the law requires before calls are recorded, transcribed or handled by an AI agent. Some US states require consent from all parties to a call.
• Disclose to callers that they are speaking with an AI agent and that calls may be recorded, where the law requires it.
• Follow the Telephone Consumer Protection Act (TCPA), telemarketing and do-not-call rules, and privacy laws if you use the service for outbound calls, texts or follow-up.
• Have a lawful basis to collect and use the caller and lead information the service captures for you.

You are the party responsible for your callers' information. We process it on your behalf to provide the service, as described in our Privacy Policy.

7. Acceptable use

You may not use VoiceDesk AI to:

• Break any law or violate anyone's rights.
• Make spam, robocalls, harassing, deceptive or fraudulent calls, or impersonate a person or business.
• Collect payment card numbers, health records or other sensitive data through an AI agent unless the law allows it and you have the safeguards it requires.
• Interfere with, overload, reverse-engineer or gain unauthorized access to the service.
• Resell or share the service except as your plan allows.

We may suspend or end accounts that break these rules.

8. Your content and our property

You keep ownership of your content: business information, scripts, recordings, transcripts and lead data ("Your Content"). You give us permission to host, process and use Your Content only to provide, secure and support the service. VoiceDesk AI, including its software, design and brand, belongs to us. We give you a limited, non-transferable right to use it while your subscription is active. If you send us feedback, we may use it without owing you anything.

9. Third-party services

The service relies on third-party providers, including Stripe for payments and providers for hosting, databases, email, telephony and AI. Their services may have their own terms. We are not responsible for outages or changes caused by those providers.

10. Disclaimers

The service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise the service will be uninterrupted or error-free, that every call will be answered, or that AI responses will be accurate.

11. Limitation of liability

To the fullest extent the law allows:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, leads, appointments or data.
• Our total liability for any claim relating to the service is limited to the amount you paid us in the 3 months before the claim arose.

12. Indemnity

You will defend and indemnify VoiceDeskAI LLC against claims arising from Your Content, your use of the service with your callers (including recording-consent, TCPA and privacy claims), or your breach of these Terms.

13. Suspension and termination

We may suspend or end your access if you break these Terms, fail to pay, or create legal or security risk. When your account ends, your right to use the service stops. We may delete Your Content after a reasonable period, and you can ask us to export it first.

14. Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Rutherford County, Tennessee, and both parties consent to that venue.

15. Changes to these Terms

We may update these Terms. For material changes, we will give at least 15 days' notice by email or in the dashboard. Continuing to use the service after the effective date means you accept the update.

16. Contact

VoiceDeskAI LLC · help@voicedeskai.org